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Refund and Returns Policy

The following page outlines the refund and returns policy:

Introduction

Thanks for shopping at our site of The M.T. COFFEE LTD. including all the companies affiliated with The M.T. COFFEE Ltd. and the SOLOSPRESSO brand.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date of shipment. When receiving our products, please ensure you check your order, that it is complete and undamaged.

To be eligible for a return, your item/s must be unused and in the same condition that you received it in. Your item must be in the original packaging and receipt or proof of purchase of the item/s will be required.

If there are any issues with our products as part of your online order, these item/s missing or wrongly delivered, please contact us by email or post to solve these issues as quickly as possible.

Returns of products at one of our boutiques is free. All other returns to our address are to be sent by the same way they were delivered and free within the first 30 calendar days after shipment.

In all cases a proof of receipt of purchase and payment is obligatory.

Refunds

Once we receive your returned products, we will inspect the shipment received and notify you of any defects in regards to our policies and confirm receipt of your shipment.

If your return is approved, we will initiate a refund via the same method the original payment was received. Please note refunds rely on banking systems and The M.T. Coffee LTD. cannot be held liable for any delays relating to bank, credit card or other financial institutions that will be dealing with your refund.

Shipping

You will be responsible for paying for the return of products that are after 30 calendar days from shipment. Our shipping costs are non-refundable.

If under special circumstances your request for a refund is 30 days after shipment, is approved, then the cost of return shipping will be deducted from your refund.

Shipping Cost Table

ID Description Cost
1Limassol – Free 2 working daysFree
2Limassol Express delivery – within 24hrs€4.00
3Nicosia, Larnaca and Paphos delivery - 2 working days€4.00
4Nicosia, Larnaca and Paphos Express delivery – within 24hrs€8.00
5Nicosia, Larnaca and Paphos delivery - Orders of 140 capsules and more - 2 working days. Free

Contact Us

If you have any questions about this Privacy Policy, please contact us.

info@solospresso.com

The M.T. COFFEE LTD.
Suite 2, Silver House,
19 Spyrou Kyprianou Ave.,
3070, Limassol,
Cyprus
The M.T. COFFEE LTD. All rights reserved